AFTER-sales service

Your watch is under warranty

The commercial warranty offered by LIP lasts for 2 years from the date of purchase for LIP watches bought from our website lip.fr.

To benefit from the warranty, you must log in to your customer account and access your watch order to submit a return request for after-sales service (SAV) under warranty and organize the return of your watch to our LIP workshops.

The shipping cost is covered by LIP: a return label will be sent to you by email. The return of watches under warranty must be carried out according to the instructions provided by LIP.

Your watch is no longer under warranty

You must log in to your customer account and access your watch order to submit a return request for after-sales service (SAV) outside the warranty. The return of watches no longer under warranty must be carried out according to the instructions provided by LIP.

The shipping costs will be your responsibility and at your own risk.

Once the watch is received in our LIP workshops, our SAV will provide you with a quote before any intervention. If you decline the quote, the watch will be returned to you, and a flat fee of €10 (excluding tax) for return shipping costs will be charged. The return will be made via Colissimo with a signature required. If you do not wish for the return of your watch, LIP will handle its destruction in accordance with current legislation.

If you accept the quote, after repair or exchange, the watch will be sent via Colissimo with a signature required, within an indicative timeframe of 15 business days.

Do you want to have your LIP watch serviced or repaired?

Follow these steps.

1. Check if your LIP watch was made in our LIP BESANÇON workshops or if it is a HISTORIC LIP watch.

• LIP watches made in our LIP BESANÇON workshops have a 6-digit reference starting with “67XXXX” engraved on the back of the watch case.

• Any reference that does not start with “67XXXX” is considered a HISTORIC LIP watch.
  

2. If your watch is a LIP made in our LIP BESANÇON workshops, please download the form below, fill it out, and follow the shipping instructions indicated in the document.

• Download the form

If you prefer, you can also directly contact one of our LIP dealers closest to you.

• Find the list of our points of sale here. 

3. If your watch is a HISTORIC LIP, we are pleased to inform you that three independent repairers are certified to service LIP watches made between 1867 and 1990. These professionals are qualified to repair our older mechanical and electro-mechanical models.

Please note that the services provided by these workshops are carried out independently. The LIP company does not guarantee these services and disclaims any responsibility for the work performed by these repairers. Additionally, each certified repairer is free to apply their own rates for the services they offer.

For more information, please contact the certified repairers directly:

• LIP Watchmaking Consultant for Master Jean-Paul RENOUD-GRAPPIN, 2 rue de la Vierge, 25360 GONSANS - Phone: 06.79.53.04.07 (Wednesday and Friday from 9:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM) - Email: contact@clomi.fr
• Centre horloger de Provence, 100 chemin du Barrage, 84320 ENTRAIGUES-SUR-LA-SORGUE - Phone: 04.90.82.99.11 - Email: contact@centrehorloger.fr
• Atelier AGH, 2 avenue de la Gare, 32700 LECTOURE - Phone: 06.62.68.55.49 - Email: sav@agh-horlogerie.com